Deleting your Handpass account

How to request deletion

You can ask us to delete your Handpass account and personal data at any time, in either of two ways. In the app, open your Profile tab, scroll to the bottom and tap Delete account, then type DELETE to confirm — this deletes the account you are signed in to. Or email support@handpass.co with the subject “Account deletion request” from the email address on your account. We verify the request is really you before we act.

What we delete

When your request is processed we anonymise your profile — including your name, photo, bio and contact details — mark your listings deleted, withdraw open offers, and cancel deals not already completed or cancelled. We delete favourites, notifications and registered devices, and the deleted account can no longer use Handpass. Uploaded avatar, listing and chat images are sent to the storage provider for deletion. Storage cleanup is best effort and can fail, so an uploaded image may remain if that separate request does not succeed.

What deletion does not change

Deals already completed or cancelled are not changed by account deletion. Other records may need to remain where the law requires it or to protect marketplace integrity, with the deleted profile anonymised. Aggregated statistics that cannot identify you are not personal account data.

Questions

If you have any question about deleting your account or the data we hold, contact support@handpass.co. You can also read our Privacy Policy for the full detail on what we collect and why.