Terms of Service
The short version
Handpass is a place where real people in Australia buy and sell second-hand. We run the venue — the app, the listings, the chat and the deal flow. We are not the buyer and we are not the seller in any sale. The actual exchange happens between you and the other person. These terms set out what you can expect from us and what we expect from you. They are written to be read, not to be hidden. If something here is unclear, email us at legal@handpass.com.au and we will explain it plainly.
Accepting these terms
By creating an account, listing an item, sending a message or otherwise using Handpass, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use Handpass. These terms form a binding agreement between you and Handpass. Where you use Handpass on behalf of a household or another person, you confirm you have their permission and you remain responsible for the account.
Who can use Handpass
You must be at least 18 years old and a resident of Australia to use Handpass. Handpass is built for individuals selling their own second-hand belongings — not for resellers, dropshippers or registered businesses trading at scale. You may hold one account per person. You agree to give accurate details when you sign up and to keep them current. If you are caught running multiple accounts to dodge a suspension, all of them may be closed.
Your account and verification
You are responsible for your account and for anything that happens under it. Keep your login details to yourself and let us know straight away if you think someone else has access. To build trust between strangers, Handpass asks sellers to verify a phone number — a verified profile tells the other person you are a real human, not a throwaway. You agree that the number and details you verify belong to you and are true. We may ask for further verification before you can use certain features, and we may pause an account while we check something doesn't add up.
Listings and prohibited items
If you list an item, you are responsible for describing it honestly — the right photos, the real condition, the actual price. A listing should reflect something you genuinely own and can hand over. You may not list anything that is illegal, stolen, counterfeit, recalled, unsafe, or restricted under Australian state or federal law. That includes weapons and ammunition, drugs and drug paraphernalia, prescription medicines, tobacco and vapes, live animals, hazardous materials, adult services, and goods that breach someone else's intellectual property. We may remove any listing that breaks these rules or that we judge to be misleading, and we may act on the account behind it.
Current charges and future paid services
The current Handpass listing, offer and handover flow shows no Handpass charge. If Handpass introduces a future optional paid service, it must be clearly identified and priced before you use it. Payment must not covertly alter reputation or organic discovery, and basic safety, participation and completed-deal reviews must not become hidden paid influence. You are responsible for your own costs outside the app, such as mobile data, and for any tax you may owe on what you sell.
How you behave here
Treat the people you meet on Handpass the way you would want to be treated at a handover. Be straight in your descriptions, turn up when you say you will, and reply like a person. You agree not to harass, threaten, deceive, impersonate or spam anyone, not to scrape or abuse the platform, not to manipulate reviews or ratings, and not to use Handpass to move a deal off-platform purely to dodge our safety tools. Behaviour that makes the marketplace feel unsafe or dishonest is exactly what we built Handpass to remove, and we will act on it.
Deals are between you and the other person
This is the important one. Handpass provides the venue, not the goods. Every sale is a direct agreement between the buyer and the seller — we are not a party to it, we do not take possession of items or hold your money, and we do not guarantee that an item matches its listing, that a deal will complete, or that the other person will behave. You arrange payment directly with the other person. Handpass does not provide escrow, shipping or buyer protection. The chat, offers, agreed public-place plan, deal status and completed-deal reviews help both people follow the exchange; they are tools, not a warranty. Check the item before you pay and trust your instincts. Any dispute about an item, payment or no-show is between the people involved, though you can report bad actors to us.
Your content and the licence you give us
The photos, descriptions, messages and reviews you add to Handpass remain yours. To show them in the app and the parts of the site that mirror it — and to operate, promote and improve the service — you grant Handpass a non-exclusive, worldwide, royalty-free licence to host, store, display, reproduce and adapt that content while it is on the platform. You confirm you own the content or have the right to post it, that it is accurate, and that it does not infringe anyone else's rights. Account deletion is described in the Privacy Policy and Account Deletion page.
Disclaimers and the limit of our liability
Handpass is provided on an “as is” and “as available” basis. We work hard to keep it running and trustworthy, but we do not promise it will be uninterrupted, error-free, or that any listing or user is exactly as it appears. To the fullest extent the law allows, Handpass and its team are not liable for any indirect, incidental or consequential loss, or for any loss arising out of a deal between users, items bought or sold, or the conduct of any user. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or other laws that cannot lawfully be excluded. Where our liability cannot be excluded but can be limited, it is limited to re-supplying the relevant service or, where that is not possible, to one hundred Australian dollars.
Suspending or closing accounts
We may warn, suspend or permanently close an account that breaks these terms, that we reasonably believe is being used for fraud or harm, or where we are required to act by law. Where it is fair and practical to do so, we will tell you why. You can delete your account from your Profile tab in the app. The current deletion flow anonymises your profile, marks listings deleted, withdraws open offers, cancels deals not already completed or cancelled, and prevents the deleted account from using Handpass. Completed and already cancelled deals are not changed. Uploaded-image deletion is requested separately; storage cleanup is best effort and can fail.
Governing law
These terms are governed by the laws of New South Wales, Australia. You and Handpass agree to submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts able to hear appeals from them. If any part of these terms is found to be unenforceable, the rest stays in force.
Changes to these terms
We may update these terms as Handpass grows or as the law changes. When we make a material change, we will let you know through the app or by email and update the date at the top of this page. If you keep using Handpass after a change takes effect, that means you accept the updated terms. It is worth checking back now and then so nothing surprises you.
Get in touch
Questions about these terms? Email us at legal@handpass.com.au. For anything about safety or an unsafe listing, use the report tools in the app so the listing or account enters the moderation workflow.