Privacy Policy
Last updated: April 2026
Information We Collect
We collect information you provide directly to us, such as your name, email address, phone number, profile photo, and location when you create an account or list items for sale. We also collect information automatically when you use our platform, including device identifiers, IP addresses, usage data, and location data if you grant permission. Additionally, we may receive information about you from third parties such as social login providers when you choose to sign in through those services.
How We Use Your Information
We use the information we collect to operate, maintain, and improve the Handpass platform, including facilitating transactions, sending notifications, and providing customer support. Your contact details may be used to send you important service-related messages, security alerts, and, where you have opted in, marketing communications about features and promotions. We may also use aggregated or de-identified data for analytics and research purposes to better understand how our platform is used.
Information Sharing
We do not sell your personal information to third parties. We may share your information with other users as necessary to facilitate a transaction — for example, sharing your approximate location with a buyer browsing nearby listings. We may also disclose information to service providers who assist us in operating the platform, to comply with legal obligations, or to protect the rights and safety of Handpass, our users, or the public.
Data Security
We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your account is protected by a password, and we encourage you to use a strong, unique password and to enable two-factor authentication where available. Despite our efforts, no security system is impenetrable, and we cannot guarantee the absolute security of your data.
Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal information. You can update most of your profile information directly in the app, and you can request deletion of your account through the settings menu. To exercise any other privacy rights or to submit a data access request, please contact us at privacy@handpass.com.au.
Cookies
Our website uses cookies and similar tracking technologies to remember your preferences, authenticate your session, and analyse how our site is used. You can control cookie settings through your browser, but disabling certain cookies may affect the functionality of the platform. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period.
Children's Privacy
Handpass is not intended for use by individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information as promptly as possible. If you believe we have collected information from a child, please contact us immediately at privacy@handpass.com.au.
Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law, and we will notify you of material changes via email or an in-app notice. The updated policy will be effective as of the date indicated at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy team at privacy@handpass.com.au. We aim to respond to all privacy-related enquiries within ten business days. For complaints that remain unresolved, you may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.